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FAQs

Question: May product has not arrived, what should I do?
Answer: We ask that you first track your package at buteke.com\lookup and please allow to the evening of the last date on your estimated delivery time frame. If you still are unable to locate your package, please email info@buteke.com. We will review the request and quickly work to remediate.

Question: Can I make changes to my order?
Answer: While your order is still in the processing phase, yes. Once your order has been shipped, we are unable to make changes. Please refer to the Buteke Return/Exchange policy.

Question: What is the Buteke Return/Exchange Policy?
Answer: Please click the link provided below. If you have any additional questions, please email info@buteke.com and you will receive a response within 24 Hours.

Question: What is the Buteke Shipping Policy (Domestic/International)?
Answer:  If you have any additional questions, please email info@buteke.com and you will receive a response within 24 Hours.

Question: How do I locate my tracking number?
Answer: You may track your package at buteke.com/lookup. Also, your tracking number has been emailed to your from info@buteke.com. Please check your spam if you are unable to locate your tracking information.

Question: My order has arrived, damaged, defective, missing parts, or is the wrong item. What should I do?
Answer: Email info@buteke.com with your original order number and a description of the issue. 

Question: Does Buteke price match or accept competitor coupons/discounts? Answer: Unfortunately, at the moment, Buteke.com does not price match. We are still a tiny little company, but as we grow, our price matching policy may change. Keep checking back.

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